Returns & Exchanges
At Lux Second Chance, we want you to be completely satisfied with your luxury purchase, which is why we offer a 14-day return window for eligible items in their original, authenticated condition. Please ensure all security tags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack the item in its original designer packaging, including all dust bags, authenticity cards, and the original Lux Second Chance security tag.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 3 business days of your request.
Quality Inspection & Refund
Once our experts verify the item's condition and authenticity tags, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing